Shipping policy
Order Cut-off Time
Monday to Friday: 5:00 PM EST
Order Processing:
We aim to process all orders within 1-2 business days.
Please be aware that certain factors could influence processing times, such as incomplete payment, insufficient address information, or high demand during certain seasons. In these instances, we will reach out to customers via email before proceeding with the order to ensure a successful delivery.
Shipping rates & zones:
The United States
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Insured Fast Airmail Shipping - $6.99 USD
Shipping Times:
Delivery Time for united states = Handling time + Transit time
Handling Time: 1– 2 business days (Monday to Friday)
Transit Time: 7 –9 business days (Monday to Friday)
There are some factors affecting shipping that are beyond our control, including:
- Weather conditions
- Holiday seasons
- Errors by the shipping company
Despite our limited control over these variables, we will make every effort to keep you informed using all available information at our disposal.
Taxes and Duties:
Please note that placing an order with us does not cover any potential customs taxes or duties that your country may impose on incoming packages. It is your responsibility to handle these charges. If you need clarification on the rates, kindly get in touch with your country's customs office.
Important: Hartley Ridge cannot be held accountable for any delays caused by the customs clearance process in the destination country. The timing of releasing your package rests solely with the customs authorities, and we lack control in this matter.
Order Cancellation:
If you wish to cancel an order after payment, please contact us, and we will endeavor to assist you. However, we cannot guarantee cancellation due to orders being swiftly forwarded to the warehouse. If processing or shipping has already taken place, we are regrettably unable to cancel the order, requiring you to initiate a product return.
Contact Us :
Email: sales@hartleyridge.com
Phone Number : +1 906 292 8631
Customer Service Hours : Monday to Friday: 9am - 5pm EST
Saturday and Sunday: Closed
Company Info : 897 Delaware Ave, Suite 42
City: Buffalo
State: New York